Cancel your subscription online.
If you know the email you signed up with and your ZIP/Postal Code you can cancel online. Please click the 'Cancel Online' button below.
Cancel Online
Q: How do I request a refund?
If you are convinced that you did not purchase a membership on any of our sites and that your credit card was used fraudulently please let us know. We will refund the amount in all cases of fraud.
We understand that sometimes our members' life circumstances change. If you haven't had time to use the service, let us know. In any case that it is clear you have not used the service, we will issue an immediate refund.
If you know the email you signed up with and your ZIP/Postal Code you can request a refund online. Please click the 'Request Refund' button below.
Request Refund
Q: I paid, now how do I get access?
A: You should have received an email receipt and a Phalogenics Welcome email. The Phalogenics email has a direct link to the members area, plus your user name and password. Please check your spam folder, especially if you are on a free email service like Gmail, Yahoo, Hotmail. Search your Spam or Junk folders for phalogenics.com.
Q: I paid, when do you ship the videos?
A: Phalogenics is a digital product only. The videos are only available to you, our exclusive members, inside the members area.
Q: The videos are choppy and slow.
A: Check your connection speed, by running a speed test. It could be a internet provider issue or your machine is running slow. Try shutting down your system and trying again.
Q: The video plays but I can only hear the audio, I do not see the video.
A: Please email us what computer/laptop/tablet device you are using. What browser you are using (IE, Safari, Chrome, Fire Fox etc), the more info the better, so we can pin point the issue.